Published August 21, 2020
Shop Management System Changes
In the past few months, we’ve gone through much change and progress to improve your customer experience on all fronts, starting with integrating our shop management systems with the cloud, investing in new technology and tools, and reconnecting with social media.
Getting rid of paper records, invoices, and estimates, we’ve modernized our shop management system with ShopMonkey to work seamlessly with the cloud, making scheduling and writing estimates as easy as just a few clicks. Thanks to ShopMonkey, we are now able to instantly send you estimates and invoices, receive authorization for work to be done, and better inform you of the services needed for your vehicle.
Booking/Requesting Appointment Changes
As part of our efforts to make your customer experience as smooth as possible, requesting estimates and booking appointments has never been easier. Customers can now request estimates and book appointments without even having to pick up the phone, through our new AI-driven Facebook messenger bot CecilBot, who can answer your questions and request an estimate on your behalf, through our ShopMonkey integration on our website at cecilsautocare.com and finally through our RepairPal page, one of our newest certifications/partnerships which guarantees our customers transparent pricing and quality work.
Investments in Shop Tech
Investing in new shop technology, we’ve acquired new scan tools like the Maxisys Elite Scan Tool, to help diagnose vehicle issues on more than 80 different foreign and domestic makes and models, as well as program/code ECU’s. These are just the first of many changes and there are still many more to come. Renovations to our exterior, including paint, new and more visible signage, new furniture and decor in our waiting area/lobby, and modernizing our amenities are all slated and planned.
We are committed to providing a safe, clean and socially distant environment for all of our customers and employees. Customers are welcome to utilize our key drop off box and our contactless payments systems to get their essential vehicular services done with as little contact as possible. In these uncertain circumstances, rest assured knowing that the safety of our customers and staff is our utmost priority and that we are sanitizing and cleaning all of our shared surfaces and equipment to provide as safe of an environment as possible.